We know people prefer nonstop service, so that's what we aim to provide, as much as possible. Philadelphia to Los Angeles or Oakland.Īs with most everything we do at Southwest, we've designed our route network with you, our Customer, in mind. Baltimore/Washington to San Diego or Las Vegas. We can fly you nonstop from Chicago to Ft. I'm not just talking about a quick trip from Dallas to Houston or Baltimore/Washington to Providence. In fact, despite old impressions that we're an airline of "milk runs" with multiple stops or plane changes, nearly 80 percent of Southwest's Customers fly nonstop from their origin to their destination. Our route network is point-to-point–we do our best to fly you from the point that you're at, to the point that you want to go, nonstop. Southwest's system isn't like that at all. Put differently, if your trip doesn't begin or end at the hub location–you're changing planes, pal. Most of these other airlines force 50 percent–and as many as 75 percent–of their passengers to change planes at their hubs. But while some lucky travelers get to fly nonstop, hub-and-spoke networks are built to maximize connecting traffic. If you live in one of those overpriced and overserved hub locations, you can probably fly nonstop almost anywhere you want to go (if you can afford it). All of our competitors operate hub-and-spoke networks, meaning that they serve a very small number of airports where they offer a LOT of flights (those are the hubs), and a large number of airports at which they only provide flights to their hubs (the spokes). When it comes to route networks, there are two kinds of airlines–Southwest…and everybody else. We've all probably heard the old truism, "in the South, it doesn't matter if you're going to heaven or hell, you're going to change planes in Atlanta." That's a perfect definition of a hub-and-spoke airline's route network.
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